Terms & Conditions

Thank you for choosing Jungle Fun! To ensure a safe and enjoyable experience for all our guests, please take a moment to review the following Terms & Conditions.

General:

• All admissions, bookings, and purchases at Jungle Fun Liverpool are strictly non-refundable under any circumstances.
•  Seating is provided on a first-come, first-served basis and is not guaranteed. During busy periods, seating and table availability may be limited. Jungle Fun cannot guarantee the availability of a table or specific seating for all guests.
• All children must be supervised by a responsible adult at all times while inside the play centre.
• No outside food or beverages are permitted. Only food and drinks purchased within our centre may be consumed.
• For safety and security reasons, external mascot or character entertainers are not allowed unless prior written approval has been granted by our management.

• Any damage caused to our equipment or facilities by guests—whether accidental or intentional—must be compensated for by the responsible party.

Party Booking & Payment

• Minimum of 12 children and a maximum of 30 children per party booking.
• Maximum reserved seating for up to 12 adults.
• One adult per guest child is permitted. Any additional adults will be charged at £2 per person.
• A 50% non-refundable deposit is required upon booking. If the party is booked within one week of the party date, 100% payment is required at the time of booking.
• Final numbers, final balance, and any dietary requirements must be confirmed at least five days before your party date. Any payments made after this period will incur a 20% late payment fee.
• Please call or email us if there are any changes to your original booking before the five-day deadline.
• Extra guests can be added after the five-day deadline, but please inform us as soon as possible to avoid disruption. Additional guests will be charged at standard rates plus a 20% surcharge.
• No refunds will be provided for no-shows once the final payment has been made.
• In case of an emergency, we may be able to reschedule your party, provided we receive sufficient notice.

Guest & Venue Rules

• All guest parents must pre-book any siblings they wish to bring along, as our capacity may not allow for on-the-door payments.
• At least one adult per five children must remain on-site during the party.
• A maximum of four adults are allowed in the party room at any one time to ensure adequate space for children.
• Please inform us of any allergies or medical conditions prior to your party. We also ask that you reconfirm on the day to ensure we can cater accordingly.
• Our parties are structured and must follow our schedule to ensure children have the best experience.
• Please do not arrive early, as your party room and area may not be ready, and you may be required to wait at reception.
• Once your party has finished, you must vacate the area promptly so we can prepare for the next event.
• Please familiarise yourself with our Rules of Play and ensure your guests are aware of them: [Rules of Play].

Cake & Outside Food Policy

• Customers may not bring their own cakes, decorations, or party supplies to hold celebrations without prior arrangement and booking through Jungle Fun
• If you wish to celebrate a birthday or special occasion at our facility, you must book a party package in advance.
• Any groups found hosting unauthorised parties (including bringing cakes or decorations) may be required to book a party package on the spot (subject to availability) or leave the premises.
• You must provide your own cake and candles for booked parties.
  
  

By booking a party/entry admission with Jungle Fun, you agree to abide by these Terms & Conditions. We appreciate your cooperation and look forward to hosting a fantastic celebration for your child!