Terms & Conditions

Introduction

Thank you for choosing Jungle Fun for your child’s special day! To ensure a smooth and enjoyable experience, please review the following Terms & Conditions carefully.

Party Booking & Payment

Minimum of 12 children and a maximum of 30 children per party booking.
Maximum reserved seating for up to 12 adults.
One adult per guest child is permitted. Any additional adults will be charged at £2 per person.
A 50% non-refundable deposit is required upon booking. If the party is booked within one week of the party date, 100% payment is required at the time of booking.
Final numbers, final balance, and any dietary requirements must be confirmed at least five days before your party date. Any payments made after this period will incur a 20% late payment fee.
Please call or email us if there are any changes to your original booking before the five-day deadline.
Extra guests can be added after the five-day deadline, but please inform us as soon as possible to avoid disruption. Additional guests will be charged at standard rates plus a 20% surcharge.
No refunds will be provided for no-shows once the final payment has been made.
In case of an emergency, we may be able to reschedule your party, provided we receive sufficient notice.

Guest & Venue Rules

All guest parents must pre-book any siblings they wish to bring along, as our capacity may not allow for on-the-door payments.
At least one adult per five children must remain on-site during the party.
A maximum of four adults are allowed in the party room at any one time to ensure adequate space for children.
Please inform us of any allergies or medical conditions prior to your party. We also ask that you reconfirm on the day to ensure we can cater accordingly.
Our parties are structured and must follow our schedule to ensure children have the best experience.
Please do not arrive early, as your party room and area may not be ready, and you may be required to wait at reception.
Once your party has finished, you must vacate the area promptly so we can prepare for the next event.
Please familiarise yourself with our Rules of Play and ensure your guests are aware of them: [Rules of Play].

Cake & Outside Food Policy

Customers may not bring their own cakes, decorations, or party supplies to hold celebrations without prior arrangement and booking through Jungle Fun
If you wish to celebrate a birthday or special occasion at our facility, you must book a party package in advance.
Any groups found hosting unauthorised parties (including bringing cakes or decorations) may be required to book a party package on the spot (subject to availability) or leave the premises.
You must provide your own cake and candles for booked parties.

By booking a party with Jungle Fun, you agree to abide by these Terms & Conditions. We appreciate your cooperation and look forward to hosting a fantastic celebration for your child!